Tag: customer

Customer Service In Social Media

Customer Service In Social Media

A facet of social media that is often overlooked is the role it plays in customer service. Marketing Using Facebook is one thing, but dedicating time to answering every question and comment is another layer of time and dedication that some businesses feel they can’t handle. The reality is, like it or not, customer service is moving to social media, and […]

TRUE Customer Service – The Lost Metric

TRUE Customer Service – The Lost Metric

Caring: The Lost Art Recently, I had a BAD experience with my long time vendor partner: TK Carsites while launching several new web sites for one of my clients: Jeff Batta owner of Marlboro Nissan and now the proud owner of a brand new open point: Milford Nissan. Those of you who know me know that it is no secret […]