Today's consumer is extremely decisive. They seem to know what they want before ever stepping foot in a store. But more than that, they know exactly where they want to shop before even leaving home. Businesses are being reviewed online, everyday, the same way products are, making your business's online reputation more important than ever before.
So why is it that 58% of executives believe that online reputation management should be addressed, but only 15% actually do anything about it? Because they haven’t heard of Wikimotive’s Reputation Management services.
Wikimotive's Reputation Management service gives you the inside knowledge you need to understand what's being said online about your business, and gives you the tools needed to increase customer satisfaction.
Using our Reputation Management tool, we pull reviews from a variety of sites, like Facebook and Google, which host reviews about your business. We work to track these reviews as they come in so you can be aware of what's being said about your business.
Many businesses don’t take advantage of the fact that Reputation Drives Conversion.
91% of consumers read online reviews for local businesses
54% of people will visit the website after reading positive reviews
84% of people trust online reviews as much as a personal recommendation
Let us respond to reviews to give existing and potential customers the information they are looking for to want to do business with you and not your competitor.
Not everyone is going to leave a review on a dedicated review site, but that doesn't mean it's not important to your business's reputation. Our team scours the web for mentions of your business to ensure there's nothing damning or false being said.
Oftentimes, businesses like to push negative reviews under the rug. This not only does nothing to solve your reputation problems, but it may also cause you to lose future business.
A Harris study revealed customers who get responses on reviews are likely to delete their negative review, write a positive review, and become loyal customers. Wikimotive responds quickly to negative reviews to help ease customer tension and resolve issues.
Monitoring for reviews and replying to them is only part of a complete Reputation Management solution. You also need more reviews in order to grow your totals and keep reviews fresh.
7 out of 10 consumers will leave a review for a business if they're asked to
73% of consumers think that reviews older than 3 months are no longer relevant
Wikimotive uses your recent customer list to send out emails soliciting new reviews on a weekly basis. These emails can link customers to all your review channels, or can suggest just one or two, if you need to bolster your reviews on a particular website.
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