Tag: service

Duck…Duck…Go

Have you ever heard of DuckDuckGo.com? It’s a search engine service that was built around the idea of privacy first. They don’t log your IP, they don’t track cookies, and they definitely don’t pull Google’s over-your-shoulder search suggestion antics. This brand of privacy-first web search has become very popular over the past week, and as more about the NSA scandal […]

Customer Service In Social Media

A facet of social media that is often overlooked is the role it plays in customer service. Marketing Using Facebook is one thing, but dedicating time to answering every question and comment is another layer of time and dedication that some businesses feel they can’t handle. The reality is, like it or not, customer service is moving to social media, and […]